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Year in Review
Year end is right around the corner and that means the questions start rolling inabout what the process is this time of year. Is there a special report I should run? Is there anything I need to know...
View ArticleEnjoy your Holiday's
What an amazing year! I want to send a BIG THANK YOU to all my readers who have supported the blog, sharing with your friends and sending all your messages about how the information has helped your...
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Top 10 Blog Posts of the Year!
Top 10 Blog Posts of the Year . . . Enjoy them for the first time or great second read. In a busy office, finding appointment time can be time-consuming and frustrating. Most scheduling coordinators I...
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Preparing for Successful Accounts Receivable
So what’s first on your January checklist for 2018? If you are looking at your year end report and thinking improving the cash flow in the office and bringing down the accounts receivable is a good...
View ArticleIn-office Membership Plans . . . tips for success
How is your January 2018 TO-DO list coming along? In this day and age where many of your patients do not have dental benefits, you may be thinking this might be a good time to start an in-office dental...
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Don't let patients fall through the cracks!
Still thinking of a New Year’s Resolution? I have one for you . . . “Don’t let patients fall through the cracks!” You have everything at your fingertips so that this does not happen and I want to make...
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Don't fumble the Hand-Off
I am always sad when the football season is coming to an end. It is my favorite sport and, even when I am traveling, I will seek out sports bars or watch the games on the free Southwest Airlines TV....
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It's Tax Time! Here is Help on Printouts for Patients
Don’t you just love this time of year . . . tax season! Patients are calling in asking for a printout of their account to send along with their taxes and receipts to prove they spent money using their...
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Never lose your original treatment plan estimates
I remember when I was working in a practice and, at the time, we were still primarily using paper charts. However, we were dabbling in going paperless. Our protocol with treatment planning was to print...
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Creating a Surface Watch
When you are transitioning from a paper chart to a digital record, you want the patient tooth chart to accurately represent the patient’s mouth. This is the case for documenting existing restorations,...
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What?? I can now post a credit card payment and save the card? YES. YOU. CAN.
Did you know you can now save a patient’s credit card for future use while posting a payment in the patient ledger. What???? You mean I can save a patient’s credit card on file when I post a credit...
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Generate a Better List for your Unscheduled Hygiene
I love it when I am working with a team one-on-one on optimizing their Dentrix software and implementing new systems and one of the team members shouts out, “OMG! That is the coolest thing ever. You...
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It's Oral Cancer Awareness Month . . . great time to update your clinical...
This month is Oral Cancer Awareness month and I hope you are helping to bring awareness to your community. In my picture my daughter and I are blowing bubbles for those who can't to bring awareness to...
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What is my A/R and what is collectible?
Many of you have been asking, “What is my true accounts receivable balance?” and how do I know what is collectible? The answer is that it depends on what your parameters are and what you consider...
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As I transition out of the Dentrix Office Manager blog my mission continues ....
In April of 2011, I received a phone call from the marketing department at Henry Schein Practice Solutions asking me if I would like to become the author of the new Dentrix Office Manager Blog. Me?...
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It's that time of year again . . . being prepared for storm season
Last year at this time, I wrote a blog about Hurricane Matthew as I sat in my hotel room in Jacksonville, Florida. What we are experiencing now with Hurricane Harvey and Irma helps me realize that this...
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A Little Bit About Me...
From the Editors: This is the first post by the new Dentrix Office Manager blogger, Charlotte Skaggs. Charlotte is a former co-owner and manager of a successful dental practice and the founder of...
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Managing Your Valuable Time
There are not enough hours in the day! Do you find that you are so busy during the workday with patient care that sometimes you forget to do tasks like following up with an insurance company, checking...
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Minimizing Open Appointments
Unfortunately, patient cancellations are a fact of life in every dental office.I was in an office recently where the office manager complained she would get several messages from patients on a Sunday...
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Tracking Production Accurately
I was training in a practice recently where there is one doctor and two hygienists. The hygienists are responsible for reaching a daily production goal. Both the hygienists and the doctor want to be...
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